Frequently Asked Questions
Everything you need to know about your SP5DER order.
How long does shipping take for new drops?
Standard shipping typically takes 5-10 business days. However, during high-volume seasonal drops, processing may take up to 14 business days before your order is dispatched.
How can I ensure I am buying authentic SP5DER apparel?
To guarantee authenticity, always purchase directly from our official webstore. Each garment features specific high-quality puff print details and internal branding labels unique to our production.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that limited edition drop items are often final sale due to their exclusive nature.
How should I wash my spider-motif hoodies and tees?
To preserve the puff print and fabric quality, we recommend washing garments inside out in cold water on a gentle cycle and hanging them to dry. Avoid using a tumble dryer.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and accelerated checkout options like Apple Pay and Google Pay.